QUANTLUX
AustraliaContact
Use the enquiry form to ask about the platform, features or setup. Describe your questions when the team contacts you. Never include passwords, verification codes or payment card details.
Customer support: 24/7
Trading involves risk. You can lose the money you invest.
Our offices
Our head office is located in Australia, in the heart of Melbourne. In-person visits require a prior appointment; the support team is available every day of the year.
Address
Level 8, 380 Collins Street, Melbourne VIC 3000, Australia
Opening hours
Monday to Friday, 9:00 am – 6:00 pm (Melbourne time) · Online support 24/7 · Average response time: under 1 hour
Contact centre
Call centre hours: every day, 8:00 am – 10:00 pm · Average wait time: under 2 minutes
Location on the map
The address of our offices in Melbourne.
Responsible teams and how they can help
- General support — registration, platform access, initial setup and feature questions.
- Payments team — deposits, withdrawals, request statuses and receipts (via bank transfer and PayID, card and digital wallets such as PayPal).
- Compliance — identity verification, KYC documents and regulatory enquiries.
- Personal managers — guidance on strategy configuration and results reviews.
- Complaints — lodging and follow-up under the complaints policy.
To book a visit or a call, complete the form on this page: a specialist will normally contact you within one business hour. Never include passwords or full card details in your messages.